This statement describes the Carillon Federal Services Inc. return, refund,
cancellation, and exchange policies in relation to the PIV-I service.
All aspects regarding Carillon's responsibilities
to the Customer are detailed in the Customer Agreement.
Carillon Federal Services provides the sale of PIV-I credentials and
manages the end-to-end provisioning process of said credentials.
The cost per credential is $250.00 USD, plus applicable sales
tax as required by law.
The purchase of a number of credentials entitles the Customer to
initiate the credential issuance process for that
number of its end-users, under the terms outlined in the Customer
Agreement. There are no
additional fees or costs charged to the Customer by
Carillon for the subsequent issuance process.
Other costs pertaining to personal transport of the
end-user during the issuance process, or any software or hardware
the Customer or end-user may be required to purchase in order to
proceed with the provisioning process are not covered by
Credentials, once issued to end-users, have a three-year
validity period. Circumstances which would result in the
revocation or termination of said credentials can be found in
Carillon Federal Services Certificate Policy or the Carillon Certificate Policy
All sales are final. There are no refunds or exchanges at any time.
An initial order cannot exceed 100 credentials if payment is by
credit card, and only one order may be placed per Customer using
this website. Any subsequent orders placed through this website
will be cancelled by Carillon, with full
return of cancelled credit amount. All subsequent credential
purchases are to be placed via Carillon's Provisioning System
once the Customer is enrolled in the Service.
Cancellation of the Customer Agreement will result in revocation
of all credentials issued to the Customer's end-users with no
refund to the Customer. Further
details regarding agreement cancellation terms are
defined in the Customer Agreement.
Once a credential is assigned to an end user, delivery time may vary
depending on Customer action, as per the Customer Agreement.
Credentials are delivered in-person to the end-user upon the
successful completion of an issuance process which includes an
in-person identity proofing at a face-to-face enrollment
meeting performed by a Carillon representative.
Requirements for the identity proofing, as per PIV-I standards,
reflect the National Institute of Standards and Technology
Federal Information Processing Standards Publication
for Personal Identity Verification (PIV) of Federal Employees and
As such, during the identity proofing with a Carillon
representative, the end-user is to provide two (2) valid pieces of
government-issued ID, as well as allow the collection of all
fingerprints and facial image capture.
Refusal by the end-user to comply with the requirements will result
in the termination of the issuance process; the credential will be
neither issued nor delivered to the end-user. The non-issued
credential cannot be re-assigned or transferred to another end-user.
No refund or exchange on the non-issued credential is provided to
Personally identifiable information is collected solely for the
purposes of the PIV-I service. Please see our Privacy Statement
posted on this website for details.
Per the terms of the
Carilon Federal Services Certificate Policy.
CertServ v4.6 (r23094) Copyright © 2017 Carillon Information Security Inc., All rights reserved.